Reference

How We Handle Your Account Information

We collect what we need to run your account, process bKash and Nagad deposits, verify withdrawals and answer support tickets. This policy covers the data we see when you open the lobby, place bets and contact our team.

Account dataPayment detailsDevice accessSupport historySession logs
milbeat How We Handle Your Account Information
PRIVACY CONTACT

How to Reach Us About Your Data

If you want to check what data we hold, update your contact details or request deletion of optional information, our support team handles privacy queries through the same channels you use for account help. We'll respond within a few days and walk you through the steps.

Team online

Live Chat

Open the chat widget in the lobby footer or account dashboard. Privacy requests go straight to our senior support staff who can pull your data summary or flag your account for deletion review.

Email Support

Send your privacy question to the support email listed in the site footer. Include your registered mobile number or email so we can verify the request and respond with the information you need.

Account Settings

Log in and head to account settings to update your email, mobile number or marketing preferences yourself. For data export or deletion requests, contact support directly since those actions require manual review.

DATA HANDLING

How We Secure and Store Your Information

We encrypt payment data, limit staff access to account records, log every login attempt and archive transaction history for audit purposes. You control marketing preferences and can request a data export or ask us to delete optional records anytime through support.

Payment Encryption

When you send a bKash, Nagad or Rocket deposit, the transaction routes through encrypted channels. We see the payment reference and amount but never store your wallet PIN or full account credentials on our servers.

Cookie Use

Cookies keep you logged in, remember your language and lobby filters, and track which game categories you visit most. We use this to speed up your next session and improve the lobby layout based on player habits.

Account Security

We log your IP address and device fingerprint each time you sign in. If we see a login from a new location or device, we may send an OTP to your mobile for extra verification before granting access.

Data Retention

Active accounts keep full records. Closed accounts enter a retention window where we archive transaction history for financial compliance but delete session logs, device data and marketing preferences after the required period ends.

Common Questions About Your Data

We collect your mobile number, email, date of birth for age verification, and device identifiers when you log in. Payment records show bKash, Nagad or Rocket transaction references and amounts but never your wallet PIN.

Yes. Contact support through live chat or email and request a data export. We'll send a summary of your account details, transaction history, session logs and support tickets within a few business days.

Cookies keep you logged in, save your language and lobby filters, and track which games you open most. You can clear cookies in your browser, but you'll need to log in again and reset your preferences each visit.

We share transaction details with bKash, Nagad and Rocket to process deposits and withdrawals. Game providers see your session data to deliver live tables and slot rounds. We never sell your information to third-party marketers.

We archive transaction records for the compliance retention period, usually a few years, then delete them. Session logs, device data and marketing preferences are removed sooner once the account closure process completes and the retention window expires.

You can request account closure through support. We'll delete optional data like marketing preferences and session logs, but transaction records stay archived for the required compliance period. Contact support to start the closure process and confirm what gets deleted.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.